Target first response
Target acknowledgement or first investigation step.
Target acknowledgement or first investigation step.
Target acknowledgement or first investigation step.
Target acknowledgement or first investigation step.
Incident communication
When a customer-impacting event is confirmed, QFOXAI may provide updates through available support, account, email, or public-status channels. Updates can include affected services, observed impact, mitigation progress, and resolution status without exposing confidential infrastructure or security information.
Maintenance and changes
Planned maintenance, security updates, model changes, provider changes, migrations, and capacity work may affect service. QFOXAI will use reasonable efforts to reduce disruption and communicate material planned impact where practical.
Exclusions
Targets may not apply to customer configuration errors, exposed keys, quota exhaustion, unpaid service, unsupported clients, third-party outages, internet routing, force majeure, abuse controls, emergency security action, beta features, or failures outside QFOXAI's reasonable control.
Requesting support
For API issues, include UTC time, endpoint, public model alias, HTTP status, and QFOXAI request ID. For billing, include the order and transaction reference. Do not include passwords, full API secrets, card security codes, or recovery phrases. Contact support@qfoxai.com.