Completed package payments
Paid packages are activated after payment confirmation. Unless applicable law requires otherwise, a completed payment is generally non-refundable after meaningful service usage begins, including chat, API, image, storage, or other package consumption. Not using a valid activated package does not automatically create a refund right.
Requests eligible for review
- A duplicate payment for the same customer and order.
- A confirmed payment where access was not activated and support could not resolve the issue.
- An incorrect charge caused by QFOXAI's billing system.
- A gateway-confirmed charge where no purchased service or credit was delivered.
- Another situation where applicable consumer law requires a refund or cancellation right.
Wallet and referral credits
QFOXAI wallet and referral credits are closed-loop platform value, not money, and cannot be withdrawn for cash. Promotional or referral credit may expire, be reversed for fraud, or be limited to eligible products. Purchased wallet credit may be corrected when a verified payment error occurs, but already-consumed credit is generally not refundable.
Premium media and other digital goods
A premium gallery purchase unlocks a digital download license immediately. Completed credit purchases are generally final once the original is unlocked or downloaded, except for duplicate deduction, failure to unlock, a corrupted or unavailable file that cannot be replaced, or another confirmed system error. Deleting a listing does not cancel a buyer's completed license where the service promises continuing access.
Gateway fees, exchange rates, and timing
Payment providers, banks, card networks, and blockchain services may charge fees or apply exchange rates outside QFOXAI's control. A refund may be returned through the original method when possible and can take additional time to appear. Non-refundable provider or network fees may be deducted where lawful and disclosed.
How to request a billing review
Contact support@qfoxai.com promptly with the account email, order ID, payment method, transaction reference, amount, date, and a concise explanation. Do not send a full card number, password, API key, wallet recovery phrase, or security code. QFOXAI may request reasonable proof of payment and identity.
Chargebacks and payment disputes
Please contact support before opening a chargeback so the issue can be investigated. A chargeback, reversal, or suspected payment fraud may temporarily pause the related subscription, wallet balance, order, or account while evidence is reviewed. This does not limit rights that cannot be waived under applicable law.
Resolution
An approved correction may be issued as reversal to the original payment method, QFOXAI wallet credit, restored package access, restored marketplace access, or another reasonable remedy agreed with the customer. QFOXAI will explain the result using the available support channel.